Contacting Us

Welcome to the Bespoke communication directory. Whether you have a routine maintenance question, a delivery issue, or a building emergency, use the contact paths below to reach the appropriate member of our team:

🚨 24-Hour Emergency Maintenance

• Phone: 1-888-555-0199
• Availability: 24/7/365
• When to call: Call immediately for life-safety issues, major plumbing floods, total suite power outages, building security breaches, or elevator failures. Do not email or text for emergencies.

👤 On-Site Community Manager

• Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Email: community@bespokerentals.hubsimple.ca
• Primary Scope: Escalated resident concerns, lease renewals, community event planning, and amenity feedback.

💼 On-Site Property Administrator

• Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Email: admin@bespokerentals.hubsimple.ca
• Primary Scope: Rent payments, parking pass assignments, locker allocations, file updates, and routine maintenance booking requests.

👔 Off-Site Property Manager

• Hours: By appointment only
• Email: management@bespokerentals.hubsimple.ca
• Primary Scope: Overall building operations, contractor oversight, property alterations approvals, and formal lease disputes.

🛎️ Front Desk Concierge

• Hours: Daily, 7:00 AM – 11:00 PM
• Intercom Speed Dial: Dial 001 from your suite wall panel
• Primary Scope: Parcel delivery pickup issues, guest parking registration, contractor arrival check-ins, and elevator key lockouts.

**Submitting Maintenance Requests: Online Portal vs. Direct **
To ensure your repair requests are tracked, prioritized, and resolved efficiently, Bespoke Rentals utilizes a hybrid communication model. Depending on the urgency and nature of your maintenance issue, you should determine whether to use the online portal or contact staff directly.

💻 When to Use the Resident Portal (Recommended)
For all routine, non-emergency maintenance, you are required to log a digital ticket directly through your resident dashboard.

• Examples: Dripping faucets, running toilets, burnt-out suite lightbulbs, cracked tiling, or minor appliance issues.
• Why it helps: The portal automatically creates an audit trail, lets you upload photos of the issue, tracks real-time status updates, and directly routes the task to the right technician.
• Staff Action: The On-Site Property Administrator checks these tickets daily (9:00 AM – 5:00 PM) to approve and schedule the maintenance team