Shift Change

Shift Change Handover Protocols

Overview
Mid-day transitions can cause communication gaps, inventory tracking errors, and register cash variances. Following a strict handover protocol protects store operating margins and guarantees the incoming crew takes over a clean, fully organized workstation.

The Step-by-Step Handover Order
Register Reconciliation: The outgoing team member and the incoming team member must jointly count the physical cash in the drawer. Print the mid-day terminal report to verify net sales against the drawer cash before switching user profiles.
**Station Restocking: **The outgoing crew must completely restock all front-line supply bins—including branded cookie boxes, tissue sheets, sticker spools, and structural bag dividers—before clocking out.
Dough Count Audit: Count the remaining unbaked dough balls resting on the active preparation table racks. Note any custom variations or low inventory alerts to the incoming supervisor.
The Line Sweep: Wipe down all primary stainless steel countertops with food-safe sanitizer and run a quick floor sweep across the main assembly line.