Signature Greeting

2. The Signature Guest Greeting & Hospitality Sequence

Overview
We do not just sell baked goods; we sell an upscale, welcoming experience. The first 10 seconds of a guest walking through our doors dictate their entire visit. Use this mandatory four-step hospitality framework for every interaction.

The 4-Step Sequence
1. The Proactive Welcome (Within 3 Seconds)
Look up, make direct eye contact, smile, and deliver the official brand greeting.

"Welcome to Crumble Cookie! What fresh-baked flavor are we treating you to today?"

• Rule: Never let a guest approach the counter without an active verbal greeting, even if you are currently building a box for another order.

2. The Interactive Flavor Tour
Introduce the guest to our current lineup. Point out the core menu staples and highlight the limited-edition weekly rotating flavors.

• The Script: "If you haven’t tried it yet, our Warm Sea Salt Chocolate Chip is fresh out of the oven. We also just launched our Wildberry Crumble for this week only!"
• Visual Anchor: Always gesture toward the display case using an open palm, never point with a single finger.

3. The Box Up-Sell
Before finalizing the order on the POS, offer the standard box upgrade. It provides the guest with better value and keeps our average ticket high.

• The Script: "Are we doing a single treat today, or should we pack a 4-pack box to share with the family?"

4. The Fond Farewell
Hand over the boxed product using two hands, looking directly at the guest.

"Thank you so much! Enjoy the treats, and we'll see you next time."